Horchow vs. West Elm

Whats the Difference Between the Two Brands?


Finding the perfect chair for your den or the best desk for your son or daughter entails doing a little research into different retailers. Knowing the differences between Horchow and West Elm’s furniture selection and styles can make your decision much easier.


As a furniture trendsetter, Horchow offers a mix of styles with deliberate detail put into each design. Global eclectic looks blend handcrafted charm with bold colors and clever embellishments, while the plush, chic furnishings in their uptown glamour collections take risks without sacrificing comfort.

West Elm

Modern, earthy and updated are the watchwords of West Elm’s hallmark style. Mid-century modern furnishings with contemporary fabrics make up most of their catalog, emphasizing minimalism and handcrafted decor elements. The brand offers chic, streamlined yet cozy pieces for every room in the home.

infographic comparing West Elm and Horchow
click to enlarge


If you prefer to check out furniture in person, or if you like the convenience of shopping online, you’ll need to choose a brand that meets your needs. Knowing whether Horchow or West Elm has showrooms in your city or if products can ship to your home is crucial to choosing the right retailer.


Horchow manufactures and distributes home furnishings and accents, but other than a flagship showroom in Plano, TX, the brand offers its exclusive furnishings and decor in its online store. Neiman Marcus has owned the Horchow catalog since 1988, making it a part of their partnership stores.

West Elm

As part of the Williams-Sonoma brand, West Elm has over 85 showrooms across the U.S., as well as stores in Australia, Canada and the U.K. Shoppers can also browse the retailer’s extensive catalog online, make purchases through their convenient website and have items shipped to their homes.


Before you buy a new dining table, sectional or bedroom set, it’s important to know whether or not your chosen vendor can get your new furniture to your home. Additional services, like in-room assembly, may also be important if you need help with your purchase. Compare Horchow and West Elm’s shipping options to decide which brand best fits your needs.


Horchow’s furniture ships directly from the manufacturer and may take up to six weeks to arrive. Inside Entryway shipping is available for those who just want items dropped off inside their garage or foyer, while White Glove delivery includes uncrating, room-specific placement, assembly and removal of shipping materials.

West Elm

With both online and physical stores, West Elm has several delivery options. Smaller items may be eligible for standard, next-day or flat-rate shipping. Home delivery for larger furniture pieces includes White Glove delivery, placement and assembly by appointment. Online orders can also ship to a local store for curbside pickup.

Returns & Refunds

One essential factor when buying furniture is knowing what consumer protections you have once you’ve made a purchase. Both Horchow and West Elm have return policies, but both brands have different approaches to handling product defects and other issues.


Customers unhappy with their purchases can return items for a full refund within 30 days of receipt. Returns must not be worn or damaged and require original tags and packaging when sent back. Custom pieces and furniture marked as a final sale are not eligible for return.

West Elm

Most West Elm items are returnable within 30 days for a full refund, but you’ll need to provide proof of purchase. Customers can return non-furniture products to stores or send them back by mail. However, outlets do not accept returns. For larger items and furniture, you’ll need to contact the retailer’s customer service team to ship them back.


Special Services

Whether you prefer membership options for shopping perks or points or a credit card that can help you finance your furniture purchases, knowing what Horchow and West Elm offer as special services may influence your choice of retailer.


Signing up for Horchow’s membership program includes benefits at Neiman Marcus, Bergdorf Goodman and other associated brands. Depending on the level of membership, customers receive concierge services, points cards, gift-packaging and free two-day shipping, among other perks.

West Elm

Rewards membership at West Elm also includes partnering brands such as Pottery Barn, Williams Sonoma and Mark & Graham. Cardmembers get rewards, early access to sales, free design services and a range of additional benefits, although access to perks differs between Silver and Gold levels.


Ultimately, furniture in a style you love that fits your living room, bedroom or dining area is the best choice. But, knowing about the differences between Horchow vs. West Elm can save you a lot of time as you begin your search for the perfect sofa or bedroom set. Both high-end brands offer quality furnishings, so details about delivery, location and returns can influence where you shop.