What’s the Difference?
Customers looking for upscale furniture often choose brands like West Elm and Restoration Hardware. While both retailers specialize in luxury home goods, there are many differences between West Elm and Restoration Hardware. These factors may help you decide which vendor will work best for you.
Summary of Comparisons
| West Elm | Restoration Hardware | |
| Locations |
|
|
| Styles |
|
|
| Selection |
|
|
| Delivery |
|
|
| Warranty |
|
|
Stores and Showrooms
Both West Elm and Restoration Hardware have a strong online presence. However, if trying out furniture before making a purchase is important to you, consider which company is closer to home.
West Elm
West Elm began in 2002 and has stores in over 85 U.S. cities as well as locations in Canada, Australia, and the UK. The brand also partners with and promotes local artists and global collaborators for some of their collections, making their work accessible to customers around the world.
Restoration Hardware
Restoration Hardware operates 70 galleries and over 30 outlets across the United States and Canada. Many showrooms offer additional perks like wine bars, restaurants, and in-house design services.
Furniture Style & Selection
From bedrooms to kitchens and patios, customers can buy West Elm and Restoration Hardware furnishings for the whole house. West Elm and Restoration Hardware’s distinct styles are what set these brands apart.
West Elm
West Elm’s collection emphasizes contemporary curves and boxy frames while catering to industrial and mid-century looks as well. Most upholstered items include a made-to-order option so you can select specific fabrics and colors to coordinate with your decor.
Restoration Hardware
Restoration Hardware carries both modern and transitional styles. The retailer maintains partnerships with a host of popular designers to produce innovative furniture lines. Collections range from rustic to coastal and anything in-between.
Returns and Exchanges
With big-ticket items, it’s smart to have coverage in case something goes wrong. Before investing in new furniture, ensure that your preferred company’s return policy meets your expectations.
West Elm
West Elm will refund the full purchase amount if you send a piece back within thirty days. The policy on smaller accessories and decor extends for seven days after delivery.
Restoration Hardware
Restoration Hardware covers material and manufacturing defects. You can return indoor furniture for a replacement or get money back in the first year. Outdoor pieces have a three-year guarantee. Restoration Hardware has the final decision on whether a piece’s damage is due to flaws or misuse.
Delivery
When researching West Elm or Restoration Hardware, you’ll find that these companies have similar shipping methods. Larger furnishings typically qualify for direct white glove delivery. The cost depends on your distance from the nearest store. Home accents usually ship through independent carriers.
Special Features
West Elm and Restoration Hardware offer many useful services for their customers, which may help you choose between these two on-trend companies.
West Elm
West Elm’s Design Crew assists customers with an array of different tasks. Whether you need help planning a bedroom, mounting a flat screen, or putting together a coordinated list for a registry, the company offers practical and personalized services for their patrons.
Restoration Hardware
Those who want to decorate one room or an entire home can consult with a Restoration Hardware designer. This comprehensive service starts with one-on-one meetings to discuss your vision. The expert will help you with layouts and furniture selection to achieve the look you want.
Which Brand Is Right For You?
The choice comes down to the differences between West Elm and Restoration Hardware. Both retailers provide high-end products in an array of attractive styles. Consider locations, special amenities, and delivery options before making a final decision.